General

This privacy policy applies to all personal information collected by Flow Yoga Australia. This Policy relates to the collection and use of personal information that you may supply to Flow Yoga Australia, or which is otherwise supplied to, or collected by Flow Yoga Australia. Our privacy procedures comply with Privacy Act 1988.

We reserve the right, at our discretion, to modify this Policy at any time. By using our website and ordering our products you consent to our collection and use of your personal information as set out in this Policy.

What Information Do We Collect?

During your dealings with us, we may collect personal information such as:

• Your name, address and contact details, including telephone number and email address.

• Information about your dealings with us.

• Any other information which we may need to promote our goods or services.

We may collect your personal information at various stages in your interactions with us, such as when you subscribe to our newsletter, contact us, or place an order. We hold your information in electronic form and take all reasonable steps to ensure it is secure and safe from unauthorised access. We employ the services of an external hosting company to store any information we may collect from you. Your information is stored on servers located in Australia.

Cookies

Flow Yoga Australia uses cookies to allow you to maintain a shopping cart and to purchase items in your shopping cart. Cookies allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Use of Personal Information

We use the personal information we collect about you to identify and process your orders, to communicate with you, to provide you with our newsletter (if you have indicated you wish to receive marketing materials) and to personalise your shopping experience with us. We may use it for verification of your identity when you use the website. We may use it to carry out marketing research, and to assist us in performing our functions and activities. We also use it to identify lookalike audiences (customers who have similar interests to you) for Facebook Advertising. Please note, our shipping carrier may use your phone number to send updates about your delivery.

Disclosure

Flow Yoga Australia is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We will not disclose any of your personal information to anyone without your consent, unless we are required to by law to do so.

Your personal information will not be disclosed to any overseas recipients without your consent, such as for the purpose of delivering products you have ordered to an overseas address, where you have requested this.

However, your personal information may be disclosed where you yourself have disclosed such information as a result of submitting a review on our website or posting content to our social media platforms. This is because the reviews you submit or the content you post are visible to anyone who may access our website or social media accounts from time to time.

Accessing Your Personal Information

We take steps to ensure the personal information we hold is accurate, up-to-date, complete, relevant and not misleading. You have a right to access and/or seek correction of your personal information that is collected and held by us.

If at any time you would like to access or correct the personal information that we hold about you, or you would like more information on our approach to privacy, please contact us via sally@flowyoga.com.au

We will grant you access to the extent required or authorised by law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate. To obtain access to your personal information:

a) You will have to provide proof of identity;

(b) you must be reasonably specific about the information you require; and

(c) we may charge you a reasonable administration fee, which reflects the cost to us for providing access in accordance with your request.

If You Have Any Questions

If you have any questions about this Privacy Policy or the practices of Flow Yoga Australia with respect to personal information or your dealings with this website, or if you wish to make a complaint regarding the management of your personal information you can contact us on the details above.

We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You have the right to make a complaint to the Office of the Australian Information Commissioner or the local regulator in your jurisdiction, as applicable.

For further information about privacy issues and the protection of your privacy, visit the Office of the Australian Information Commissioner's website at www.oaic.gov.au or the local regulator in your jurisdiction, as applicable.